INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Where is The Winter Brand made?

The Winter Brand products are made in Canada. All of our products are designed and decorated at our Headquarters in Canada. And Products are sourced and manufactured from Canada in our own factory. Please contact us for more information.

Do you have Physical Shop?

No, Currently we don’t have any physical shop.

Where can I buy the winter brand?

You can purchase The winter brand products directly on our website

What is your Return Policy?

We want you to love our product. If you change your mind you have 60 calendar days from the date you receive an item to return or exchange it

Can I update my order?

Orders are sent to our production team as soon as the order is placed to ensure speedy fulfillment. If you need to change or cancel your order please contact us as soon as possible. If an order is marked as ‘fulfilled’ or ‘shipped’ we cannot cancel or modify your order and will have to follow our standard returns process.

INFORMATION ABOUT US

CONTACT US

We would love to hear from you. Please email info@thewinterbrand.com If you’d like to reach us by phone, the best way is to send us an email requesting a call. Please include your order number if you have one, and any questions you have. Or, you can call us at +1(312) 566-6852